Continuing Care Inspection and Visit Results

Why is the Ministry of Assisted Living and Social Services posting this information?

To provide Albertans with compliance and inspection information on all continuing care homes and supportive living accommodations. Please note that while home and community care providers are required to comply to the Continuing Care Act, regulations and applicable standards, inspection information is not currently publicly reported for home and community care providers.

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How will I be able to find information about a specific accommodation?

Accommodations can be searched for by postal code, town or city, accommodation name, operator name or accommodation type. Simply click on the accommodation from the search results.

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What information about an accommodation is available through this search?

The accommodation’s contact information, maximum occupancy and compliance information.

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Why doesn't the site have a rating scale to help determine the 'best' accommodation or provider?

The Continuing Care Act, Regulations and standards are not the only measures of quality in a continuing care home, supportive living accommodation or home and community care.

Albertans are encouraged to review other sources of information (e.g., website, online reviews, news articles, brochures), speak to the accommodation or service provider for more information, and visit the accommodation or service provider before making a decision.

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What happens if an operator or provider is in non-compliance?

When non-compliances to the Continuing Care Act, regulations or standards are identified, the Ministry of Assisted Living and Social Services works diligently with operators and providers to address issues and ensure that every resident and client receives high-quality care.

Operators and providers are expected to rectify any non-compliances within specified timelines and the Ministry of Assisted Living and Social Services will follow up to ensure that this occurs. If required, specific conditions may be imposed on the operations of the accommodation (e.g., halt new resident intake, require daily reporting) or a provider. The Ministry of Assisted Living and Social Services may also initiate enforcement actions, which may include issuing a specified measures order, issuing a stop order, installing an official administrator, issuing a fine, and/or cancelling a licence.

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If someone has concerns about the food, cleanliness or general upkeep in an accommodation, what should they do?

People with concerns regarding the food, cleanliness or general upkeep of an accommodation are encouraged to first bring them to the attention of the operator, or if available, the accommodation’s Resident and Family Council.

If there is no resolution, the Ministry of Assisted Living and Social Services accepts complaints of an operator’s or provider’s compliance with the Continuing Care Act, regulations and applicable standards. Complaints can be made through the complaint line at: 1-888-357-9339 (Option #3).

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What are the accommodation standards?

The Government of Alberta sets provincial expectations for quality in continuing care through the province’s accommodation and health service standards. The standards set out the minimum required for accommodation services, which includes meals, building maintenance, security, housekeeping, social or leisure activities, and resident and family involvement.

The standards are intended to promote the safety, security and quality of life of Albertans living in those accommodations. There are two sets of accommodation standards: the Accommodation Standards – Continuing Care Home and Accommodation Standards – Supportive Living Accommodation.

You can find the Accommodation Standards: Continuing Care Home here and Accommodation Standards - Supportive Living Accommodations here.

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What are the Continuing Care Health Service Standards (CCHSS)?

The Government of Alberta sets provincial expectations for quality in continuing care through the province’s accommodation and health service standards. The Continuing Care Health Service Standards (CCHSS) establish the minimum required for the provision of high quality, individualized health care services, based on the assessed needs of each client and resident. The Ministry of Assisted Living and Social Services requires continuing care home operators and type 1 and type 2 home and community care providers to comply to these standards

The CCHSS were released in January 2016 and were updated on April 1, 2024 to align with the new continuing care legislation. CCHSS inspection information details are not available prior to fall 2017. Prior to April 1, 2024, Alberta Health Services' Provincial Continuing Care Audit Team conducted CCHSS inspections. Starting April 1, 2024, all auditing to the CCHSS will be completed by the Ministry of Assisted Living and Social Services.

You can find the CCHSS at https://open.alberta.ca/publications/continuing-care-health-service-standards.

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Why are home and community care inspections not publicly reported?

With the implementation of the new continuing care legislation on April 1, 2024, the Ministry of Assisted Living and Social Services is now responsible for monitoring publicly funded home and community care providers for compliance to the Continuing Care Act, regulations and Continuing Care Health Service Standards (type 1 and type 2 home and community care providers). At this time, inspections conducted in home and community care are not publicly reported. Work is underway to identify the most appropriate way to publicly report home and community care compliance information.

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Why are type C continuing care home (publicly funded hospice) inspections not publicly reported?

With the implementation of the new continuing care legislation (effective April 1, 2024), the Ministry of Assisted Living and Social Services is now responsible for licencing and monitoring type C continuing care homes (publicly funded hospice settings) for compliance to the Continuing Care Act and regulations.

Currently, type C continuing care homes are not required to comply to the Continuing Care Health Service Standards. However, the Ministry of Assisted Living and Social Services is responsible for responding to any concerns regarding the health, safety, wellbeing of residents and will commence licencing for these settings. Work is underway to identify the most appropriate standards for these unique settings.

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What is a Resident and Family Council?

The Continuing Care Act gives residents and their families the right to establish self-governing resident and family councils at type A or type B continuing care homes or supportive living accommodations in order to participate in decisions made about the care and services they receive.

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Will personal information be posted?

No personal identifying information is posted on the website. As a business operator, the operator's name and business contact information will be posted to allow people to contact the accommodation with any questions.

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Who do I contact for information about:

• A continuing care home or supportive living accommodation resident?

  Contact the continuing care home or supportive living accommodation directly. The contact information is listed in the search results.

• Home and community care services?

  If you are an existing client receiving publicly funded home and community care services, please contact your case manager or the home and community care provider directly. For general inquiries regarding home and community care or to request an assessment, please contact Alberta Health Services Community Care Access by calling 811.

  To report a concern regarding publicly funded home and community care services, contact the Ministry of Assisted Living and Social Services at 1-888-357-9339, select Option 3 or email cclo@gov.ab.ca.

• Concerns about a specific investigation, audit, inspection or visit?

  Please request specific details of a specific investigation, audit or visit from the accommodation or home and community care provider directly. If more information is required, please contact the Continuing Care Licensing Office at cclo@gov.ab.ca.